Privacy

Privacy Guide

Mobile privacy is a critical issue that every app developer must address. Your users expect that their private information will be collected and treated appropriately by your app. Also, there are an increasing number of jurisdictions that now have legal requirements regarding mobile privacy practices.

This guide on mobile app privacy should be considered a primer addressing some the most significant issues. It outlines some broadly accepted best practices and provides references to other more detailed guides and references.

• Privacy Policy: You app should include a privacy policy that addresses topics such as what kind of information the app collects from or about your users, how that information is used, with whom it is shared, and how users can make privacy-related choices within the app. To aid understanding, you should use plain language and avoid technical jargon. You should make your privacy policy available for users to review prior to download, such as in the app description in the app marketplace. In addition, you should make your privacy policy available within the app itself. The limited size of mobile device displays creates challenges for displaying privacy policies to users. Consider developing a short form of the policy that includes the most important information, and then provide a link to the "long form" policy for those interested in more details. Several groups are attempting to develop icon-based standards for communicating privacy practices, which you may want to consider once these standards mature.

• Collection of sensitive information: An app's collection of sensitive personal information raises important privacy concerns. Examples of sensitive personal information include financial information, health information, and information from or about children. It also includes information gathered from certain sensors and databases typically found on mobile devices and tablets, such as geolocation information, contacts/phonebook, microphone/camera, and stored pictures/videos. See the following documentation pages for more information: camera, capture, contacts, and geolocation. Generally, you should obtain a user's express permission before collecting sensitive information and, if possible, provide a control mechanism that allows a user to easily change permissions. App operating systems can help in some instances by presenting just-in-time dialog boxes that ask for the user's permission before collection. In these cases, be sure to take advantage of any opportunity to customize the dialog box text to clarify how the app uses and, if applicable, shares such information.

• Avoiding user surprise: If the app collects or uses information in a way that may be surprising to users in light of the primary purpose of your app (for example, a music player that accesses stored pictures), you should take similar steps as with the collection of sensitive personal information. That is, you should strongly consider the use of just-in-time dialog boxes to inform the user about the collection or use of that information and, if appropriate, provide a corresponding privacy control.

• Third party data collection or sharing: If you app collects information that is provided to another company--such as a social networking platform or an ad network (for example, if your app displays advertising)--you should inform your users of that collection and sharing. At a minimum, your privacy policy should describe the information collection and sharing and, if appropriate, offer your users the ability to control or opt-out of such collection or sharing.

• Collection limitation and security: Your users entrust your app with their information and they expect that you will take appropriate security precautions to protect it. One of the best ways to avoid security compromises of personal information is not to collect the information in the first place unless your app has a specific and legitimate business reason for the collection. For information that does need to be collected, ensure that you provide appropriate security controls to protect that information, whether it is stored on the device or on your backend servers. You should also develop an appropriate data retention policy that is implemented within the app and on your backend servers.

Following are some additional helpful mobile privacy guides for developers:

• California Attorney General, Privacy on the Go: Recommendations for the Mobile Ecosystem

• Center for Democracy & Technology, Future of Privacy Forum, Best Practices for Mobile App Developers

• CTIA-The Wireless Association, Best Practices and Guidelines for Location Based Services

• Federal Trade Commission, Mobile Privacy Disclosures: Building Trust Through Transparency

• Future of Privacy Forum, Application Privacy Website